What to Expect at a Veterinary Appointment
Knowing what you can expect from your first appointment with us will help to make this process far more enjoyable and comfortable both for you and for your pet.
Get Settled
We encourage our clients to arrive about 10 minutes early to give them a chance to fill out our New Patient Form. If you'd like to save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will review your pet's medical history and speak with you about your concerns. You will also have a chance at this time to ask questions and we will be sure to answer them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit to our hospital, we will create a detailed report of your diagnosis, your pet's treatment plan and the discussion we had with you. This information will be available for when you need it.
Our Pet Care Philosophy
At our Provincetown veterinary hospital, we make it our mission to provide you and your pet with the best possible service and health care advice.
We are passionate about providing excellent preventive and sick pet care to dogs and cats and are dedicated to making sure your pet remains healthy and happy all throughout their life.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We are able to provide veterinary care to cats and dogs at our Provincetown veterinary hospital.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.